What began as an attempt to provide a one-time solution to a tech problem at a sleep lab has blossomed into a successful business for president and founder of RGV CompuTech Omar Garcia.
When Garcia was studying electronics engineering, his girlfriend at the time, Cynthia Garcia, was completing the clinical rotations portion of her physician’s assistant studies with a pulmonologist.
As the sleep lab in the clinic was being set up in Weslaco, troubleshooting at 3 a.m. became a challenge.
At the time, remote access was not very common, and their IT department was unable to troubleshoot and fix the problem.
Cynthia mentioned the problem to Garcia, and though he was unsure whether it was something he was able to solve, he was more than willing to give it a try.
Not only was he able to solve the problem, but he helped streamline their efforts in keeping track of their medical records on file. The rest was history. Eventually, word got around and Garcia became well known in surrounding clinics.
Garcia began doing business as Computer Solutions in 2000 and eventually grew into RGV CompuTech in 2008.
“We basically become your go-to IT department and point of contact between third-party vendors,” Garcia said.
“I’ve always been mechanically inclined,” he added. “When I was 8 years old, my mom had a mantel clock that I took apart because I wanted to see how it worked.” Since then, he’s moved onto more complex systems, including custom computer programs.
RGV CompuTech has garnered an interest in the medical field, but is open to assist lawyers and other centers of interest, as well. Something that sets them apart from other IT companies is that they are proactive rather than reactive.
Upon onboarding a new client, Garcia and his team install agents in the computers and run all of the updates necessary on the server side, ensuring the backups are working.
RGV CompuTech provides bi-weekly and monthly reports that allow the client to view the analytics of their system. Garcia will travel all over the Valley when needed, but about 98 percent of the work they do is remote.
One of the most common solutions Garcia provides clients with is efficiency. RGV CompuTech provides workflow solutions for companies, which in turn saves business owners time and money. In the past, he has assisted clinics in converting their paperwork by building custom computer programs that scan charts and configure everything with the servers and computers.
Other services that RGV CompuTech is well equipped to provide are managed IT services, data backup and recovery, VOIP services, cybersecurity services, cabling services, and overall computer solutions. Whether clients need simple hardware repair or complex, full-scale IT solutions, RGV CompuTech is able to help.
In this day and age, we rely on technology for virtually every facet of society’s functions. Day to day functions need protection from viruses and spyware as well as IT management and data management. Much of our lives are stored online, from credit card and banking info to photos, passwords, and other sensitive information, so having protective data recovery and backup is essential.
More important than the services offered is the integrity Garcia possesses. “As a small business owner myself, I know how important peace of mind is,” Garcia said.
RGV CompuTech strives to find solutions for all clients while providing them with the best customer service possible.