As the year 2020 continues to unravel, businesses all over the Valley have adapted and enforced safety measures in place for their guests. Furniture store Lacks is no exception. With the recent changes, employees have never felt safer going into work.
Employees and customers alike are experiencing the safety measures set in place by Lacks, confirming that they do in fact feel they are working in a secure environment. Brad Richards, Lacks store director, stresses the company’s dedication to creating a safe environment for all.
“One of the things that is really important to our Lacks family is to follow all CDC guidelines,” he said. “We do our best to make sure that the customer has a shopping experience that is clean and that [the store] is safe for them and our employees.”
HR director Tammy Leal agrees, adding that the health and safety of Lacks employees and customers is their number one priority.
“When an employee comes into the store in the morning, we take their temperature, ask some questions of how they’re feeling, and we also do deep cleaning throughout the store,” Richards said.
In addition to following the CDC guidelines, Lacks has also taken the initiative to retrain their housekeeping crew in order to help keep all of the high-traffic areas sanitized — something the employees appreciate deeply.
“I believe that is very important for everybody’s peace of mind,” Jerry Garcia said. “It makes me feel very good knowing that coming into the store, everybody is feeling OK. I personally feel that Lacks has taken every precaution necessary and I encourage our customers to come on in.”
Sales manager Sandra Gomez stands by the precautions and safety measures they have taken and encourages customers to feel confident as they visit Lacks.
“Lacks is the safest environment that they can shop in,” she said.
“Knowing that all of this is provided for us it makes us feel safe and comfortable and I feel relief knowing that we have all these extra precautions and measures,” said Lacks sales consultant Lauren Nashan. “Lacks has created a safe environment for them to shop, so shop with confidence.”
Safe Delivery and Pick-Up Options
As a family-focused company, Lacks goes the extra mile when it comes to providing shoppers with world-class customer service. One of the ways they do this is with their delivery options.
Currently, Lacks is offering doorstep delivery, threshold delivery, and in-home delivery with set-up for their consumers as well as a pick-up option at stores or their Distribution Center.
Doorstep delivery is the method in which the customers’ goods are delivered in boxes and left at their front door or garage. Customers have the option to choose where they’d like their items to be placed.
Threshold delivery is when the products/furniture are opened, inspected, and delivered to the first room or threshold that the front door leads to. This allows customers to have their furniture in their home and ready to set up as they desire without having the crew go farther into their home.
Lacks continues to offer their leading service — in-home delivery and installation, which they have been providing customers with for years. Lacks employees follow the new safety measures in place, including sanitation and the usage of proper personal protective equipment as they come into your home and set up all of the furniture in the room of preference.
With Lacks’ customer pick-up, the company manages this by appointment only and schedules customers in 30-minute intervals. For customer pick-up at stores and at the Distribution Center, customers don’t make contact with the employee at any time for a contactless process to receive their merchandise.
In order to keep customers and employees safe, Lacks does require that customers and employees wear face coverings the entire time that the Lacks family is working inside a home. If anyone in the home has been exposed to COVID or has the virus at the time of the in-house installation process, customers are advised to re-schedule or do an in-store pickup instead.
Lacks has implemented a whole system where there is minimal to no contact between the customers and employees in order to help keep everyone as safe as possible. By implementing these updated procedures, Lacks is able to show their employees and customers that their safety truly is their number one priority.