Nobody wants to imagine their little one in need of ambulance transportation, but in the event they may, you’ll want to know who to call. Heather Segovia and her husband, Moises Segovia, specialize in pediatric non-emergency transportation for infants, children, and teenagers.
Non-emergency transportation, also known as NET, is defined as a business that transports individuals, generally the elderly and disabled, who are not in an emergency situation but need more assistance than a taxi service provides.
The majority of patients St. Michael’s Ambulance assists are bed-bound, obese, need oxygen, or need restraints. Children from all walks of life benefit from the ease of transportation St. Michael’s Ambulance provides. Many children need a safe and reliable ride to their medical appointments, dialysis treatments, physical therapy, dental appointments, or cancer treatments. This service also offers a comfortable ride home after an outpatient procedure or hospital discharge.
“Our staff treats patients with the respect, compassion, and dignity they deserve,” Heather Segovia said.
“Children have different needs,” Heather Segovia said. “Parents feel more at ease using our services because they are specifically for children.”
Due to the prevalence of disease, and considering many ill children have compromised immune systems, many parents feel more at ease when using a transportation service specifically dedicated to transporting children like St. Michael’s Ambulance.
As truly innovative business owners, the Segovias are always coming up with ways to think outside the box. Their pediatric ambulance fleet also specializes in stand-by services for football games, track, cross country, and band events.
“Believe it or not, we have more accidents during band events than any other sporting events,” Heather Segovia said. Anytime you have a large group of kids together, accidents are bound to happen. It is important to have a plan in place for when they do.
St. Michael’s Ambulance currently services schools within Pharr-San Juan-Alamo ISD.
While St. Michael’s Ambulance is based out of Edinburg, the Segovias continue to work to expand their reach in all surrounding areas in the Rio Grande Valley.
This highly specialized ambulance service provides professional and reliable medical transportation whether the medical facility is a short ride away or across the state.
St. Michael’s Ambulance can transport patients anywhere — even across the country. In a recent case, the company transported a patient from Edinburg to Chicago to ensure they could spend their final days with their family.
While St. Michael’s accepts all insurance plans, sometimes insurance will not cover all transport cases. This case was an example in which they worked out a deal and allowed their client to pay privately.
“We do our best to work with our customers,” Heather Segovia said. “We are a family-owned business. We always do our best to offer a fair price that works for everyone.”